I called them late night to fix my leaky faucet in the kitchen. The problem was serious, the water kept running and I couldn't stop it. DrainCity plumber was at my place approximately in 40 minutes and immediately started working. He fixed the faucet leak and also inspected the whole water system of the kitchen to ensure there would be no more leaks (all this for one flat fee!). Now I know whom to call with any plumbing or drain problems!